Many AT&T cell phone and landline customers in Skagway were without service Thursday for most of the day.
AT&T spokesman Andy Colley says a cruise ship blocked the wireless signal while docked. He says after the ship departed, service was restored.
Colley says AT&T is working with Cruise Lines Agencies of Alaska to investigate the issue and find a solution to prevent a similar occurrence in the future.
Dozens of Skagway residents took to Facebook Thursday to try to figure out why their cell phones and landlines weren’t working. Many reported getting differing answers from AT&T representatives.
KHNS will have a more detailed story about the summer phone service issues in Skagway, coming soon.